Features

Web­-based UI allows user configuration, creation of call queues and groups, viewing calldetail records and billing information, voicemail tools, on­hold music and more.

Allows callers to select from menu options using standard keypad, routing to extensions, mailboxes, groups, conference rooms, call queues, and unlimited depths of auto­attendants.

Permits multiple telephone numbers to be routed to unique Top Level Auto Attendants, whereas each Auto Attendant is individually configurable.

Designate number of rings based on time of day.

Configurable at levels below “top”, for example, can be used for separate departments within an organization.

Setup “personal assistant” to find users at up to five (5) locations. Configurable per extension, and offering an extensive number of routing options. For example, Callers can be asked to “announce themselves”, choose locations and leave a voicemail.

Place calls on hold and play music or announcements.

Transfer calls to an extension, group or phone number AFTER announcing the party being transferred.

Transfer calls to another extension, group or phone number WITHOUT announcing the party being transferred.

Forward calls to other extension or phone number. Can also be configured to automatically forward calls to an extension, group or phone number when call goes unanswered or when phone is busy. Can be configured from onsite phone or remotely via web or other device.

“Black list” phone numbers to prevent them from reaching your phone system.

Force callers without Caller ID or blocked Caller ID to enter a number that will be presented as their Caller ID.

Route calls from a unique DID or phone number to any auto attendant, extension, group, phone number or ACD or call queue.

Route calls based on the number that was dialed. Calls may be routed to Auto Attendants, extensions, groups, phone numbers, ACD or call queue.

Prevent calls to specific numbers or services (e.g. 900 numbers).

Identify an incoming call on the phone’s display.

Redial the last number dialed by extension.

Automatically sends calls directly into voicemail. Additional routing options are available.

Indicates incoming call (and caller ID, if applicable) while another call is in process.

Routes calls to appropriate agents based on factors such as time availability, behavior and priority levels (e.g. as used in a call center environment).

Used to route calls to the appropriate extension or group on a first­in/first­out manner. Extensions can be agents logged into the system. Call queues are commonly used with ACD, where the callers hear an announcement ­ for example, “Thank you for calling, all available agents are busy. You are the nth caller in line for the next available agent. Estimated wait time is N minutes. Please hold for the next available agent, or press N to leave a message.” When the call is ready to be routed, ACD handles the routing rules.

Allows routing decisions to be based on time and date. Multiple schedules can be configured to support departments with different hours of operation, after hours, and holiday schedules.

Automates the dialing of pre­determined phone numbers.

List of contacts and phone numbers that are uploaded via portal.

Disable Caller ID for all outbound calls.

Selectively record calls for training or documentation purposes.

Allows user outside system to access dial tone and place calls as if they were calling from within system (with password protection).

Direct dial to other extensions that activate speaker on phones for “announcement” purposes.

Prevent outbound dialing by individual extensions.

Add in any third party to established call.

Allow multiple onsite and external calls to simultaneously participate in password protected conference calls. Callers can be assigned talk­listen or listen only access.

Royalty free music provided while caller is on hold.

Customer provided music plays while caller is on hold.

Record or upload custom audio message for on hold callers. Supports multiple  audio

recordings and can be uniquely assigned based on location or queue.

Real time call logging available via portal. Track from, to, call duration, date and time and call type (International, on­net, etc.). Frequently call numbers can be tagged with text descriptions.

Histograms graphically display call information (time of day, month, year, custom dates, etc.) for analyzing calling patterns and trends.

Track number of calls by extension.

Web­-based UI allows user configuration, creation of call queues and groups, viewing calldetail records and billing information, voicemail tools, on­hold music and more.

Allows callers to select from menu options using standard keypad, routing to extensions, mailboxes, groups, conference rooms, call queues, and unlimited depths of auto­attendants.

Permits multiple telephone numbers to be routed to unique Top Level Auto Attendants, whereas each Auto Attendant is individually configurable.

Designate number of rings based on time of day.

Configurable at levels below “top”, for example, can be used for separate departments within an organization.

Web­-based UI allows user configuration, creation of call queues and groups, viewing calldetail records and billing information, voicemail tools, on­hold music and more.

Allows callers to select from menu options using standard keypad, routing to extensions, mailboxes, groups, conference rooms, call queues, and unlimited depths of auto­attendants.

Permits multiple telephone numbers to be routed to unique Top Level Auto Attendants, whereas each Auto Attendant is individually configurable.

Designate number of rings based on time of day.

Configurable at levels below “top”, for example, can be used for separate departments within an organization.

Web­-based UI allows user configuration, creation of call queues and groups, viewing calldetail records and billing information, voicemail tools, on­hold music and more.

Allows callers to select from menu options using standard keypad, routing to extensions, mailboxes, groups, conference rooms, call queues, and unlimited depths of auto­attendants.